Privacy Policy

Welcome to FixCity, a community-powered civic infrastructure issue reporting platform operated by Aviatech Solutions LLP. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to report and track civic issues like potholes, garbage, water leaks, and other infrastructure problems.

1. Information We Collect

We collect both personal and usage information when you use FixCity:

• Account Information: Email address, name, and profile details when you create an account
• Issue Reports: Details of civic issues you report including descriptions, locations (GPS coordinates), photos, and timestamps
• User Interactions: Comments, votes, and engagement with issues reported by others
• Location Data: Geographic coordinates when you report issues or use map features
• Usage Data: IP address, browser type, device information, pages visited, and interaction patterns
• Authentication Data: OAuth tokens when you sign in with Google or other providers

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our civic issue reporting and tracking services
• Enable you to report issues and view reports from your community
• Connect reported issues with relevant municipal authorities
• Generate analytics and insights about civic infrastructure problems
• Improve our platform based on usage patterns and user feedback
• Send important updates, notifications about issues you've reported or voted on
• Prevent fraud, spam, and abuse of the platform
• Comply with legal obligations and enforce our Terms & Conditions

We may also use your data, in anonymized form, to understand and analyze trends, improve our services, and develop new features that make FixCity more useful for communities across India.

3. Sharing and Disclosure

We do not sell or rent your personal information. However, we may share limited data in the following circumstances:

• Public Issue Reports: Issue reports, including descriptions, locations, and photos, are visible to other users and may be shared with municipal authorities to facilitate resolution
• With Your Consent: When you explicitly authorize or request information sharing
• Service Providers: With trusted third-party vendors for hosting, analytics, mapping services, and infrastructure—only under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or to protect our rights and comply with legal processes
• Municipal Authorities: Issue reports and aggregated data may be shared with local government bodies to enable problem resolution

4. Data Security

We implement appropriate security measures—including encryption, secure servers, row-level security policies, and access controls—to protect your personal information and maintain the trust you place in us. All data transmissions are encrypted using industry-standard TLS/SSL protocols. Please note that no method of transmission over the internet is entirely secure, so always exercise caution when sharing sensitive information.

5. Retention of Information

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Issue reports may be retained indefinitely as they serve as public records of civic infrastructure problems and their resolution status. Once your account data is no longer needed, we securely delete or anonymize it. You can request account deletion at any time by contacting us.

6. Children's Privacy

FixCity is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately so we can remove it.

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information in your account settings
• Deletion: Request deletion of your account and associated personal data
• Data Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing emails by using the unsubscribe link or contacting us
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze platform usage, and improve our services. These include session cookies for authentication, analytics cookies to understand user behavior, and preference cookies to remember your settings. You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service features. When we make significant changes, we will update the "Last updated" date at the top of this page and notify users through email or platform notifications. Please review this page periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: