Terms & Conditions

1. Introduction and Acceptance

Welcome to FixCity, a comprehensive civic infrastructure issue reporting and tracking platform operated by Aviatech Solutions LLP, a Limited Liability Partnership registered under the Limited Liability Partnership Act, 2008 in India. These Terms and Conditions ("Terms", "Agreement", or "Terms of Service") constitute a legally binding agreement between you ("User", "You", or "Your") and Aviatech Solutions LLP ("Company", "We", "Us", or "Our") regarding your use of our platform and all related services, features, and content (collectively referred to as the "Service" or "Platform").

By accessing, browsing, using, or registering for our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any additional terms and conditions that may apply to specific features or services. If you do not agree to these Terms in their entirety, you must not access or use our Service.

2. About Aviatech Solutions LLP

Aviatech Solutions LLP is committed to empowering citizens to report and track civic infrastructure issues, creating transparent accountability between communities and municipal authorities. Our mission is to build safer, cleaner, and better-maintained cities through technology-enabled civic participation.

3. Service Description

FixCity is a multi-tenant platform where citizens can report local infrastructure issues and track their resolution status. Each city operates on its own subdomain with localized content and data.

3.1 Core Services

• Issue Reporting: Report potholes, garbage, water leaks, street lighting, and other civic problems
• Photo Evidence: Upload images to document infrastructure issues
• Location Mapping: Pinpoint exact locations using interactive maps
• Issue Tracking: Monitor resolution status and municipal responses
• Community Voting: Vote on issues to amplify community priorities
• Comments & Discussion: Collaborate with other citizens on reported issues
• Analytics Dashboard: View trends and statistics about civic problems in your area
• Leaderboard: Track top contributors and active community members

3.2 Service Limitations

While we strive to facilitate effective civic issue resolution, users must understand that our Service enables reporting and tracking but does not guarantee resolution by municipal authorities. We cannot control the response times or actions of government bodies. Issue resolution depends on municipal resources, priorities, and jurisdictional policies.

4. User Eligibility and Registration

4.1 Eligibility Requirements

To use our Service, you must meet the following eligibility criteria:

• Be at least 18 years of age or have reached the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using our Service under applicable laws
• Provide accurate and complete information during registration
• Maintain the confidentiality of your account credentials

4.2 Account Registration

When registering for an account, you agree to:

• Provide true, accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and authentication credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

4.3 Account Termination

We reserve the right to terminate or suspend your account at any time, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease immediately.

5. User Responsibilities and Conduct

5.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You are responsible for:

• Providing accurate information when reporting civic issues
• Using the Service only for legitimate civic issue reporting purposes
• Not submitting false, misleading, or malicious issue reports
• Respecting other users' privacy and rights
• Not using the platform for political campaigning or harassment
• Complying with all applicable laws and regulations
• Maintaining the confidentiality of sensitive location information

5.2 Prohibited Activities

You expressly agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction or the laws of India
• Transmit any worms, viruses, or malicious code
• Collect or harvest any information from the Service through automated means
• Interfere with or disrupt the Service or servers
• Create false identities or impersonate others
• Submit false reports or manipulate issue data
• Attempt to gain unauthorized access to our systems
• Use automated systems to access the Service without permission
• Reverse engineer or attempt to extract source code

6. Data Privacy and Protection

We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws. By using our Service, you consent to our collection and use of your data as described in our Privacy Policy. We collect:

• Personal information for account creation and management
• Issue report data including descriptions, locations, and photos
• Usage data to improve our services
• Communication preferences and history
• Device and technical information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Deletion and Right to be Forgotten

7.1 User's Right to Data Deletion

You have the right to request deletion of your personal data under certain circumstances. Aviatech Solutions LLP respects your privacy rights and provides mechanisms for data deletion in compliance with applicable privacy laws, including:

• Complete account deletion and associated personal data
• Selective deletion of specific data categories
• Right to withdraw consent for data processing
• Right to rectification of inaccurate personal data
• Right to data portability for certain data types

7.2 Data Deletion Request Process

To request deletion of your personal data, please follow these steps:

1. Submit Request: Send a data deletion request to support@aviyatechsolutions.com with subject line "Data Deletion Request"
2. Identity Verification: Provide proof of identity to verify your ownership of the account
3. Specify Data: Clearly specify which data you want deleted (complete account or specific categories)
4. Reason (Optional): You may provide a reason for deletion, though this is not mandatory
5. Confirmation: We will send a confirmation email within 48 hours acknowledging your request
6. Processing: Data deletion will be completed within 30 days of verification
7. Completion Notice: You will receive final confirmation once deletion is complete

7.3 Types of Data Subject to Deletion

The following categories of personal data can be deleted upon request:

• Account Information: Name, email address, phone number, profile details
• Usage Data: Login history, feature usage patterns, preferences
• Communication Data: Support tickets, feedback, correspondence
• Device Information: IP addresses, device identifiers, browser information
• Issue Reports: User-submitted civic issue reports and associated media
• Analytics Data: User behavior data, interaction patterns

7.4 Data Retention Exceptions

Certain data may be retained even after deletion request due to legal, security, or operational requirements:

• Legal Compliance: Data required for compliance with Indian laws and regulations
• Security Purposes: Data necessary for fraud prevention and security investigations
• Dispute Resolution: Data needed for ongoing legal disputes or claims
• Anonymized Data: Data that has been anonymized and cannot be linked back to you as an individual
• Backup Systems: Data in backup systems will be purged within 90 days
• Public Records: Issue reports visible to the public may be retained as civic records even after account deletion, but will be dissociated from your personal identity

7.5 Deletion Timeline

7.6 Impact of Data Deletion

Please understand the following consequences of data deletion:

• Service Limitations: Some features may become unavailable after data deletion
• Account Recovery: Deleted data cannot be recovered once the process is complete
• Historical Records: Your contribution history may be removed or anonymized
• Personalization: Service personalization will be reset to default settings
• Communication: We may not be able to contact you about service updates

8. Intellectual Property Rights

All content, features, and functionality of FixCity, including but not limited to text, graphics, logos, images, software, and their selection and arrangement, are owned by Aviatech Solutions LLP and are protected by intellectual property laws including copyright, trademark, trade secret, and patent rights.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use our Service for your personal, non-commercial use. This license does not include any rights to reproduce, distribute, modify, or create derivative works.

You retain ownership of any intellectual property rights in content you submit to our Service (such as issue reports and photos). However, by submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such content for the purposes of providing and improving our Service and sharing with municipal authorities for issue resolution.

9. Service Availability and Maintenance

We strive to provide continuous service availability but cannot guarantee 100% uptime. Our Service may be temporarily unavailable due to maintenance, technical issues, server problems, or other factors beyond our reasonable control.

We reserve the right to perform scheduled maintenance on our systems. Where possible, we will provide advance notice of planned maintenance that may affect service availability. We may modify, suspend, or discontinue any aspect of our Service at any time without prior notice. We are not liable for any modification, suspension, or discontinuation of the Service.

10. Disclaimers and Limitations

Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

While we strive to provide accurate information, we do not warrant that the information on our Service is accurate, reliable, or complete. Users should verify information independently before making decisions based on our Service. We do not guarantee that reported issues will be resolved by municipal authorities.

Our Service may contain links to third-party websites or content. We are not responsible for the content, accuracy, or availability of such third-party resources.

11. Liability Limitations

To the fullest extent permitted by applicable law, Aviatech Solutions LLP, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Our total liability to you for all damages, losses, and causes of action shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or INR 10,000, whichever is less.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Aviatech Solutions LLP and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to the Service
• Your violation of any term of these Terms
• Your violation of any third-party right, including intellectual property rights
• Any claim that your content caused damage to a third party
• Your violation of any applicable laws or regulations

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of India, and you hereby consent to the jurisdiction of such courts.

We encourage you to contact us first to resolve any disputes. If informal resolution is unsuccessful, disputes will be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 2015.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website unless otherwise specified. We will notify users of significant changes through our website, email, or other appropriate means.

Your continued use of the Service after changes constitutes acceptance of the new Terms. It is your responsibility to review these Terms periodically for changes. If you do not agree to the modified Terms, you must discontinue use of the Service.

15. Termination

You may terminate your account at any time by contacting us at support@aviyatechsolutions.com. Upon termination, you will lose access to your account and all associated data.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms.

Upon termination, your right to use the Service will cease immediately. All provisions of these Terms that should survive termination will survive, including ownership provisions, warranty disclaimers, and limitations of liability.

16. Contact Information

For questions about these Terms & Conditions, legal matters, data deletion requests, or any other concerns, please contact us: